Our Terms

Terms & Conditions

1 · Bookings and Payment

• All bookings must be made through our online system.
• Full payment is required at the time of booking.
• Weekly, multi-day, or monthly hires arranged via invoice or payment link.
• To receive block-booking discounts, bookings must be confirmed and paid in full in advance.
• Bookings are non-transferable without written permission.

2 · Cancellations and Refunds

• Less than 24 hours notice → non-refundable.
• More than 24 hours → may be rescheduled once (subject to availability).
• No-shows charged in full.
• Refunds only issued if The Croydon Space must cancel or close.

3 · Access and Use of Rooms

• Access hours: 6 am – 10 pm.
• Access details provided after booking confirmation.
• Suitable for therapy, mediation, meetings, and light creative work.
• Max occupancy: 4 people per room.
• Cleaning included if room left tidy; otherwise a £25 cleaning charge applies.
• Users must avoid damage to walls, floors, furniture, and equipment.
• Subletting or sharing without written consent is not permitted.

4 · Prohibited Activities

🚫 No candles, incense, smoking, vaping, or open flames.
🚫 No alcohol, drugs, or intoxicants.
🚫 No food preparation or strong odours.
🚫 No loud music or disruptive noise.
🚫 No filming or group sessions without approval.
🚫 Do not move furniture without permission.

5 · Liability, Damage & Responsibility

• Users are liable for any damage, loss, or breakage.
• All issues must be reported immediately.
• The Croydon Space may recover the full cost of repairs or cleaning and invoice accordingly.
• The Croydon Space is not liable for personal property.
• Disrespectful conduct or breaches may result in immediate termination without refund.
• Deposits and Charges
  For certain bookings (e.g. weekly or recurring), a refundable deposit may be requested to cover:
  * Damage to furniture or fittings • Unauthorised guests • Equipment misuse • Lost keys or codes • Excessive cleaning
  Deposits are returned within 7 working days if no deductions are required.

6 · Health, Safety & Security

• Check fire exits on arrival and keep them clear.
• Only admit those linked to your booking.
• Maintain professional liability cover if applicable.

7 · Data & Privacy

• We use your information solely for managing bookings and access.
• Data is never sold or shared except where required by law.

8 · Amendments

Terms and pricing may be updated without notice; the version active at the time of booking applies.

9 · Acceptance of Terms

By proceeding with a booking, you confirm that you have read and agree to these Terms & Conditions.
Continued use of our facilities constitutes acceptance in full.